Terms of Service
These Terms of Service govern your use of DataFlow Engineering's website, consulting services, and data engineering solutions. Please read these terms carefully before using our services.
Agreement Scope
By accessing our website or engaging our data engineering services, you agree to be bound by these terms and conditions. These terms establish the legal framework for our professional relationship and define the rights and responsibilities of all parties involved.
Service Terms & User Obligations
Service Definitions
Our services encompass professional data engineering consulting, technical implementation, and ongoing support.
Consulting Services
Technical advisory, architecture design, performance optimization, and strategic data planning.
Implementation Services
System development, data pipeline construction, cloud infrastructure setup, and integration services.
Support Services
Technical support, maintenance, monitoring, troubleshooting, and system optimization.
Client Responsibilities
Clients must fulfill certain obligations to ensure successful service delivery and compliance.
Information Accuracy
Provide accurate, complete, and up-to-date information about technical requirements and business objectives.
Access & Cooperation
Grant necessary system access and provide reasonable cooperation for service delivery.
Compliance
Ensure compliance with applicable laws, regulations, and industry standards in your jurisdiction.
Usage Restrictions
Certain activities are prohibited when using our services or website.
Prohibited Activities
Unauthorized access, reverse engineering, data scraping, or any activity that compromises system security.
Intellectual Property
Respect all intellectual property rights and refrain from unauthorized copying or distribution of proprietary materials.
Harmful Conduct
Avoid activities that could harm our systems, reputation, or other users' experience.
Payment Terms & Billing
Financial terms and billing procedures for our professional services.
Payment Schedule
Invoices are issued according to agreed payment milestones. Standard payment terms are 30 days from invoice date.
Currency & Taxes
All prices are quoted in Euros (€). Applicable taxes and duties are the client's responsibility unless otherwise specified.
Late Payment
Late payments may incur interest charges and could result in service suspension until payment is received.
Service Limitations & Liability
Service Limitations
Performance Standards
We strive for high-quality service delivery but cannot guarantee specific performance outcomes due to variables beyond our control.
Third-Party Dependencies
Some services rely on third-party platforms and tools. We are not responsible for third-party service interruptions or changes.
Force Majeure
Service delivery may be affected by circumstances beyond reasonable control, including natural disasters, government actions, or technical failures.
Liability Framework
Professional Standards
Services are provided with professional skill and care according to industry standards and best practices.
Limitation of Liability
Liability is limited to the value of services provided. We are not liable for indirect, consequential, or special damages.
Client Responsibility
Clients are responsible for backing up data and implementing appropriate security measures for their systems.
Legal Information & Dispute Resolution
Intellectual Property Rights
Our Intellectual Property
All proprietary methodologies, software tools, documentation, and technical knowledge developed by DataFlow Engineering remain our intellectual property.
Website content, logos, trademarks, and branding materials are protected by copyright and trademark laws.
Client Data Rights
Clients retain full ownership and rights to their data, business processes, and proprietary information shared during service delivery.
We obtain limited rights to use client data solely for service provision and will not disclose or use it for other purposes.
Confidentiality & Non-Disclosure
Mutual Confidentiality
Both parties agree to maintain confidentiality of sensitive information disclosed during the business relationship, including technical specifications, business strategies, and proprietary data.
Data Security
We implement appropriate technical and organizational measures to protect confidential information from unauthorized access, disclosure, or misuse.
Duration
Confidentiality obligations survive termination of services and remain in effect for five years or as specified in individual agreements.
Dispute Resolution Process
Direct Negotiation
Initial attempt to resolve disputes through direct communication and good faith negotiation between parties.
Mediation
If direct negotiation fails, disputes will be referred to professional mediation services for neutral assistance.
Legal Proceedings
As a last resort, disputes may be resolved through appropriate legal channels in the jurisdiction of service delivery.
Governing Law
These terms are governed by Greek law and European Union regulations. Any legal proceedings will be conducted in accordance with the jurisdiction where services are primarily delivered.
Service Termination
Termination by Client
Clients may terminate services with appropriate notice as specified in individual service agreements. Payment for completed work remains due.
Data return and system handover will be conducted according to agreed procedures and timelines.
Termination by Provider
We may terminate services for breach of terms, non-payment, or circumstances that prevent effective service delivery.
Reasonable notice will be provided, and arrangements made for orderly transition of ongoing work.
Terms Updates & Legal Contact
Terms Modifications
We reserve the right to modify these terms to reflect changes in our services, legal requirements, or business practices. Significant changes will be communicated with reasonable advance notice.
Last updated: November 2025
Effective date: November 2025
Legal Questions
For questions about these terms, contractual matters, or legal compliance issues, please contact our legal department through our main contact channels.
Contact Legal Team